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Please contact the Utility Billing Department at 575-538-3731 for any and all questions pertaining to your water bill or usage.
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Silver City’s water is considered medium-hard, averaging 162 parts per million (ppm) or 9.45 grains per gallon.
No. Fluoride occurs naturally in Silver City’s water at the optimal level averaging 1.69 parts per million (ppm). The maximum level of fluoride set by the Environmental Protection Agency (EPA) standards is 4 ppm.
Report the problem to the Utilities Department at 575-534-6365. Water that appears cloudy/milky is usually the result of harmless air bubbles trapped in the water. After a glass of this water sits for a few minutes, the water will become clear as the bubbles float to the top. The air trapped in the water does not affect the safety of the water.
Call New Mexico One Call (NMOC) at 800-321-2537 or 811 to request line locates at least two working days before your dig is planned. You may also complete the online locate request form. NMOC will notify all utility companies of your intent to excavate. Locates will be marked within 2 working days of the request.
Please contact the Utility Billing Department at 575-538-3731 to make these changes.
Contact the Utility Billing Department at 575-538-3731. A Meter Department employee will be sent to turn your water on or off.
Please contact the Utility Billing Department at 575-538-3731 to report the problem.
Please contact the Utilities Department at 575-534-6365 to report the problem.
Please contact the Utilities Department at 575-534-6365 to report the problem Monday through Friday 8 am to 5 pm or Central Dispatch at 575-388-8840 if this problem occurs during after hours, on the weekend or on holidays.
Please contact the Utilities Department at 575-534-6365 to report the problem Monday through Friday 8 am to 5 pm or Central Dispatch at 575-388-8840 if this occurs on the weekend, after hours or on holidays. We recommend that you contact the Utilities Department before calling a plumber. We do not charge a fee for responding or rodding out the city main. We will advise you to contact a plumber only if we find that our main is clear of any obstructions.
Please call the Utilities Department at 575-534-6365 to inquire about water or sewer availability.
Water sample kits can be purchased for $40 at City Hall. City Hall is located at 101 W Broadway Street or the corner of Broadway and Bullard Streets. You may also call City Hall at 575-538-3731, select option 1 and option 1 again to speak to a utility billing clerk to schedule an appointment for the purchase.
The Wastewater Treatment Plant (WWTP) Lab takes microbiological samples every Tuesday from 7 am to 1 pm Results will be available on Wednesday after 1 pm You may either call the lab for results after 1 pm or we can mail them to you. You may call the WWTP at 575-388-4981.
Yes. The lab takes samples for analysis Monday through Thursday. However, you will pay $60 to have your water sample analyzed on our off-days.
Anyone can pull a water sample for private wells. If you have a WSS number or are a municipality, water association, or water provider then a certified sampler must be the one to take the sample.
The pill inside the water sample bottle is used to de-chlorinate the water so that the chlorine in the water doesn’t kill the bacteria present in the sample.
No. You must use a sterile bottle with a de-chlorination in it.
It can be held 24 hours from the time the sample was taken.
Total coliforms are usually from bacteria, mold or mildew that grows inside water wells. We recommend that you call the local New Mexico Environment Department at 575-388-1934 for instructions of disinfecting your well. Yes, total coliforms are harmful bacteria that can cause stomach cramps and diarrhea.
Please contact the New Mexico Environment Department at 575-388-1934 to get information on obtaining a WSS number.
Yes. The water sample will grow more bacteria if not brought in on ice.
You need to disinfect your well immediately and resample afterward.
Our septage dumping hours are Monday through Friday from 7 am to 3 pm except on Holidays. We recommend that you call in advance to confirm the plant is open or to notify us that you will be arriving late. We also ask that you clean-up after yourself with water hoses and dumpsters that are provided.